Terms & Conditions

1. Acceptance of Terms

By accessing and using the Soil to Soul Resorts website, booking our services, or staying at our properties, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. About Soil to Soul Resorts

Soil to Soul Resorts is a collection of boutique luxury resorts across Gujarat, India, including:

CLAY by Soil to Soul: CLAY Royal Comfort (Dwarka), CLAY Shivani (Udaipur)
Soil to Soul Hotels: Radhika Hotel (Dwarka), Trinity Hotel (Somnath)
Soil to Soul Lodges: Asiatic Lion Lodge (Sasan Gir), Royal Safari Camp (Little Rann of Kutch)
Soil to Soul Resorts: Resort Ektanagar (Statue of Unity)

We focus on sustainable hospitality, cultural immersion, and connecting guests with nature while providing luxury accommodations.

3. Booking and Reservations

3.1 Booking Process

Bookings can be made through our website, phone (+91 828384 0559), email (gm.sales@soiltosoulresorts.com), or authorized travel agents
All bookings are subject to availability and confirmation
We reserve the right to refuse bookings at our discretion

3.2 Deposit and Payment

A deposit of 30% of the total booking amount is required to confirm reservations
Balance payment is due upon arrival or as per agreed payment schedule
We accept major credit/debit cards, UPI, net banking, and cash payments
International guests can use major international cards; forex services available

3.3 Pricing

All prices are in Indian Rupees (INR) unless otherwise specified
Prices are subject to change without notice
Government taxes and service charges are additional unless specified
Special offers and packages have specific terms and conditions

4. Cancellation and Refund Policy

4.1 Cancellation Terms

Free cancellation: Up to 48 hours before check-in
Late cancellation: Within 48 hours - charge of one night's stay
No-show: Full booking amount will be charged
Special packages: May have different cancellation terms

4.2 Refund Process

Refunds will be processed within 7-14 business days
Refunds will be made to the original payment method
Bank charges, if any, will be deducted from the refund amount

5. Check-in and Check-out

Check-in time: 1:00 PM
Check-out time: 10:30 AM
Early check-in and late check-out subject to availability and additional charges
Valid government-issued photo ID required at check-in
All guests must be registered at the time of check-in

6. Guest Responsibilities

6.1 Conduct

Guests must behave respectfully towards staff and other guests
Noise levels must be kept reasonable, especially during night hours
Any illegal activities are strictly prohibited
Guests are responsible for their personal belongings

6.2 Property Care

Guests are liable for any damage to property or equipment
Smoking is prohibited in rooms and public areas
Pets are not allowed at our properties
Guests must follow safety guidelines and instructions

7. Activities and Experiences

7.1 Participation

Guests participate in activities at their own risk
Age restrictions may apply to certain activities
Guests must follow safety instructions provided by guides
We recommend travel insurance for adventure activities

7.2 Wildlife and Nature Activities

Safari permits for Gir National Park are subject to government regulations
Wildlife sightings are not guaranteed
Park timings and accessibility may change due to weather or government decisions
Guests must follow park rules and guidelines

8. Gujarat Circuit Packages

8.1 Circuit Terms

Circuit packages include accommodation, meals, and transfers as specified
Itinerary may be modified due to weather, government restrictions, or safety concerns
Additional charges apply for optional activities and services
Minimum group size may apply for certain circuit packages

8.2 Transfers and Transportation

All transfers are subject to availability and weather conditions
Vehicle types may vary based on group size and availability
Delays due to traffic, weather, or other factors are beyond our control

9. Dietary and Special Requirements

We accommodate various dietary requirements (vegetarian, vegan, Jain, gluten-free)
Special dietary requests must be communicated at least 24 hours in advance
We cannot guarantee allergen-free environments
Guests with severe allergies should inform us during booking

10. Children and Family Policies

Children under 5: Stay free when sharing existing beds
Children 5-12 years: 50% of adult rate
Children 12+ years: Full adult rate
Extra beds available at additional charges
Children must be supervised by adults at all times

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, extreme weather conditions
Government actions, travel restrictions, or lockdowns
War, terrorism, civil unrest
Pandemic or health emergencies
Technical failures or infrastructure issues

12. Limitation of Liability

Our liability is limited to the amount paid for the services
We are not responsible for personal injury, loss, or damage to personal belongings
Guests participate in activities at their own risk
We recommend comprehensive travel insurance

13. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

14. Intellectual Property

All content on our website is protected by copyright
Soil to Soul Resorts trademarks and logos are our property
Unauthorized use of our intellectual property is prohibited

15. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

16. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

17. Contact Information

For questions about these Terms & Conditions, please contact us:

Phone: +91 828384 0559
Email: gm.sales@soiltosoulresorts.com
Website: www.soiltosoulresorts.com