Privacy Policy

1. Introduction

Soil to Soul Resorts ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or stay at our properties.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, postal address
Booking Information: Check-in/check-out dates, room preferences, special requests
Payment Information: Credit card details, billing address (processed securely)
Identification: Government-issued ID details for check-in purposes
Travel Information: Flight details, travel companions, dietary requirements
Communication Records: Correspondence with our team, feedback, and reviews

2.2 Automatically Collected Information

Website Usage: IP address, browser type, device information, pages visited
Cookies and Tracking: Preferences, session data, analytics information
Location Data: General location information (with your consent)

2.3 Third-Party Information

Information from travel agents or booking platforms
Social media information (if you connect your accounts)
Public information from social media platforms

3. How We Use Your Information

3.1 Service Provision

Process and confirm your reservations
Provide accommodation and hospitality services
Arrange activities, tours, and experiences
Handle payments and billing
Communicate about your stay and services

3.2 Customer Service

Respond to inquiries and provide support
Handle complaints and feedback
Send important updates about your booking
Provide personalized recommendations

3.3 Marketing and Communications

Send promotional offers and special deals (with consent)
Share newsletters and property updates
Invite you to events and experiences
Request reviews and feedback

3.4 Legal and Compliance

Comply with legal obligations and regulations
Protect against fraud and security threats
Maintain records for accounting and tax purposes
Enforce our terms and conditions

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third parties who assist us in providing services:

Payment processors and financial institutions
Travel agents and booking platforms
Transportation and tour operators
IT service providers and cloud storage
Marketing and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Protect the rights and safety of our guests and staff

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

5.1 Security Measures

Encryption of sensitive data in transit and at rest
Secure payment processing (PCI DSS compliant)
Regular security audits and updates
Access controls and authentication
Staff training on data protection

5.2 Data Retention

Booking information: 7 years for accounting and legal purposes
Marketing data: Until you opt out or request deletion
Website analytics: 26 months maximum
Communication records: 3 years for customer service

6. Your Rights and Choices

6.1 Access and Correction

Request access to your personal information
Correct inaccurate or incomplete data
Update your preferences and contact information

6.2 Data Portability

Request a copy of your data in a portable format
Transfer your data to another service provider

6.3 Deletion Rights

Request deletion of your personal information
Withdraw consent for data processing
Note: Some data may be retained for legal compliance

6.4 Marketing Communications

Opt out of marketing emails and communications
Unsubscribe from newsletters and promotional materials
Manage your communication preferences

7. Cookies and Tracking Technologies

7.1 Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Used for targeted advertising (with consent)
Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

You can control cookies through your browser settings
Disabling cookies may affect website functionality
We use Google Analytics and other tracking tools

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For children between 13-18, we require parental consent for data processing.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Social Media Integration

Our website may include social media features and widgets. These features may collect information about your visit and may set cookies. Your interactions with these features are governed by the privacy policy of the respective social media platform.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

Notify relevant authorities within 72 hours
Inform affected individuals without undue delay
Provide details about the breach and steps taken
Offer guidance on protective measures

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Data Protection Officer

Email: privacy@soiltosoulresorts.com
Phone: +91 828384 0559
Address: Soil to Soul Resorts, Gujarat, India

General Inquiries

Email: gm.sales@soiltosoulresorts.com
Phone: +91 828384 0559
Website: www.soiltosoulresorts.com

15. Regulatory Compliance

This Privacy Policy complies with applicable data protection laws, including:

India's Information Technology Act, 2000 and related rules
General Data Protection Regulation (GDPR) for EU residents
California Consumer Privacy Act (CCPA) for California residents
Other applicable local and international privacy laws